IT Consolidation & Improvement

Define a new IT Op Model

Challenge

  • Address years of under investment in IT
  • Aging apps estate
  • 2 Data centres, minimal use of cloud
  • Unclear cost base
  • Unable to understand extent of technical debt vs investing for the future
  • Current estate won’t support move to Digital

Approach

  • Collate cost and risk data to provide the cost baseline and extent of technical debt
  • Assess / validate baseline against benchmarks
  • Provide a breakdown of cost categories where different ‘lenses’ can be applied e.g cost by BU, recharge by BU, etc
  • Work collaboratively through analysing data and running workshops to build the cost and risk baseline
  • Identify key areas for improvement and cost optimization

Outcome

  • Identified 20% cost savings
  • Designed a new IT Operating model
  • Created a roadmap to future proof the IT organisation

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